Greetings,
I do appreciate and respect the effort that our fellow member ivegotinfo is investing on this forum. We never knew about this forum until a customer referred us to this thread. You can see it from my registration date. I am strictly not here to promote our website, this is not my job, the marketing team takes care of this aspect. My job is to reply to these false statements.
Troydes and Bashar are also websites that are owned by us, by the same corporation, they also had their reputation attacked widely, and especially by some small websites selling ebooks, and MAINLY by eBay staff that attacked us from all different aspects: trademark problems, financially, and legally. The corporation never had anyone replying to these false allegations. They decided lately to consecrate a department to surf the internet and take care of the false allegations.
We did a 6 months investigation on all the negativity spread on the internet and we ended up verifying the satisfaction of all of our customers one by one. The administration took all means to satisfy the couple of customers that weren't completely satisfied, (and by the way unsatisfied customers rarely come spread negative feedback on forums, they only leave their complaints via email and phone until we fix their problem).
The majority of the negative feedback is still from people who never purchased our services, and never tested our customer support.
The administration decided to defend the corporation website by consecrating people like me on forums where false statements are left.
We are completely aware of the feedback left for troydes and bashar, and this is why I am paid for, to prove to you that every problem that you have, every complaint or concern that pops out, we are ready to fix it and take care of it to the fullest. You have the best example today, saying that our website is scam, while it's absolutely not. If we wouldn't answer to these allegations, the same will happen with this domain's reputation. The same happened in the past with the other domains.
If we let everyone say that we are a "scam", then everyone will believe it. This is why I was referred today to this thread. I want to be clear on this point, because we do not want the same people again saying the same false statements, and then accuse us of "scamming".
Be assured that we will do everything in our means to clear our reputation, and be assured that we will never ever attack the reputation of any other website, blog, forum or company.
My Best Regards,
Kim
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