of course paypal wasnt on the level. when have they been haha. Freaking double dipping. Not having to pay the chargeback but still taking it from you. And you can make it worth your wild.
You have the tracking number still right. That shows delivery, get the buyer to send you a certified letter stating what he did, get the credit card company to send you a certified letter stating that they faxed and tried to talk to paypal and all this. You could easily sue paypal for like 1500 citing pain and suffering...the fact that this put a hit on your business how they didnt actually investigate (as shown by your evidence) and accuse them of basically trying to steal your money.
Paypal is scared of that stuff because if it goes to court and they are found guilty then they have a record. Thats why they always want to settle out of court. So they can pull the whole we'll pay you all 40 million dollars but we wont admit to any wrongdoing
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