how do you know they have not got them? royal mail does not update like other couriers. there website will say it is still in there system. but really it has been delivered. it can take a week to update. and other times it will never even tell you it has been delivered. the status will allways say its being processed, thats my experiance with royal mail anyway.
have your customers told you they have not got them? or are you basing it on feedeback not being left? or just royal mail site?
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