Hey Guy & Girls,
Firstly a big thanks to all those who contribute to this forum...without you I'm sure many of us eBay sellers would be left in the dark!
Here is my story... I've been running a store on eBay for over 2 years now, I am a Bronze Powerseller (99.8% Positive Feedback, Over 2900 ratings) on eBay Australia. I burn and print DVDs of COPYRIGHT FREE and/or PUBLIC DOMAIN films. In the past I did list a couple of films which caused me to get a few Vero Copyright Infringements. I have since removed these titles and only concentrate on material that is completely 'free to copy'.
On the 30th of December I received an email from ebay titled "MC008 Your eBay account is restricted" here it what it said:
"We've restricted your eBay account because we're concerned about some recent account activity. We've taken this precaution to protect our members. However, you can appeal this restriction. Once we review your appeal, if we're confident that this activity doesn't put our members at risk, we'll be happy to reinstate your account. To appeal this restriction, reply to this message. For more information about how to appeal a restriction, please go to:
http://pages.ebay.com.au/help/accoun...-accounts.html. We know this isn't good news, but our top priority is keeping our members safe.
Thanks, eBay"
That seemed to come out of nowhere! The 'recent' account activity they referenced was mostly from over a year ago and I have since improved. So I replied to the message and stated my case to only receive an email back saying that they reviewed my account and had the following concerns:
- Past History of Copyright Violations
- Feedback questioning authenticity of items sold
- Members have expressed concerns about the authenticity of items
So it appears my restriction on selling will stick for the meantime (I can still buy) but I'm wondering if I improve my 'Seller Dashboard' ratings will the restriction be lifted? I have noticed that I have had 1 negative feedback and 1 Paypal Item Not Received case in the past month which might be what tipped it all over the edge resulting in the restriction.
Is it true that this is an automated system that works on 30 day buyer ratings?
If I improve my Buyer Satisfaction from 'Poor' to 'Good' will my selling priviledges be reinstated because I'm no longer a safety threat to eBay?
Any help on the matter would be greatly appreciated. I just don't know whether to leave ebay...start again with stealth accounts...or work on getting my ratings as good as possible and submitting another appeal in a month or so?!
Cheers guys appreciate your time!
Dan