I have emailed ecr@amazon.com several times and received nothing but automated replys.
The number I called is 206-266-1000 this is the corporate number, you hit option 1 for customer serivce.
You will be connected to the main receptionist, then ask to be connected to Evan James head of Executive Customer Relations
Not sure how long this will work, and from the 30-45 minute conversation we had, he was not trying to brush me off, or we wouldn't have spoken as long as we did.
Whether he can get out money back I doubt it, but he might be able to shed light on what is causing them to hold the funds.
Also, if you do call make sure you Mention Calvin Mason for the reason of calling. Let him know he(Calvin) is in charge or our group to get results, as that is what I informed him.
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