About 2yo account not much feedback but 100% and all DSR above 4.8, made 2 refunds without cases before.
So this buyer bought 2 items I drop-shipped.
Then contacted me claiming they're ⊗⊗⊗⊗, I responded promptly and kindly asked if he could send pics to proof his claim since items were drop-shipped, he ignored my message and rushed to open eBay case and wrote a long story in the description about how this item is ⊗⊗⊗⊗ and even how it was made.
I agreed to HIS preference to refund after item is returned, but the return address specified was from another country(the one I originally registered from), I forgot to change the return address to my current US address.
I wanted to give him a full refund and get rid of him, but couldn't, stupid payPal put hold on transaction and there was no refund option.
Though I agreed to HIS preference, he escalated the case to eBay, then you might guess what happened, ebay refunded him and left me with no item, no money, no FinalValueFee and 2 cases without seller resolution, just because he typed few lines of text without any proof of his claim.(I don't know if it's ⊗⊗⊗⊗ neither does eBay)
My questions:
1. How is this "without seller resolution" when I agreed to HIS preference to refund after return?
2. Should I appeal this case(decision) so they at least remove "2 cases without seller resolution", if yes, is it better to call them "Call Us Now at 866-501-3229 and use the following PIN" or through the website?
3. If I appeal should I make higher demands like my Item return, FinalValueFee, and case removal?
I'm 100% sure he's a reseller too and this is his buying account(I dug his feedback)
He recently changed his UserName
I had a case when buyer contacted me and opened case too soon(before I even replied), after I refunded, eBay sent a message telling that the case was open too soon and it won't count against me. He knows this rule and waited before opening the case(and ignored my response)
When I messaged him asking to close the case and I'll Full Refund, he said he'll only close the case if I reveal my supplier source and promise I'll never sell again
Any feedback would be appreciated, thanks in advance