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I am very upset and could anyone give a suggestion to me?
Email I received from paypal:
"Thank you for contacting PayPal with your concern regarding the limitation on your account.
We regret to inform you that we cannot overturn the limitation on your account. Due to the violation of PayPal’s Acceptable Use Policy, your account has been permanently limited."
I have a business paypal account and it has been banned permanently by paypal few days ago. It was just a beginning of the nightmare because my ebay account was placed a limitation thereafter and ebay said it can be removed unless my paypal issue was solved.
I am a sole trader with an Australian Business Registration.
My business went well these 2 years. I am a power seller on ebay and with a high rating of compliance and everything. But just a few days ago, a buyer opened a dispute and clicked "imitation" for the reason of the dispute by mistake on paypal. The buyer explained on paypal that he originally wanted to describe the product as faulty instead of imitation. But it does not help. Paypal reviewed and my account was limited access because of this buyer.
Then I uploaded all the documents immediately that paypal requested such as australian business registration, authorised dealer certificate and supplier invoice. I am sure these documents could proof that the item is genius, but not a copy. Also write an email to them describe the whole situation including the conversation between the buyer and I on ebay message to show that the item did not say the item is a copy.
After a day of waiting, I received paypal's email that the appeal denied and they no longer want to have business with me.
It is very unfair judgement i believe. I did not do anything wrong. And i did pay much to paypal these years, it may not be a huge figure to paypal, but I rely my business for living. And now, it was totally ****ed up and feel like it is game over and ended up like this.
I tried to contact paypal by phone, but they keep telling they cannot help, they can just tell that my appeal was denied, they cannot do anything about it. They just asked me to email the
aup@paypal.com.
Does anyone come across this situation? Can you give a suggestion to me.
I appreciate your help. thanks heaps