^^^
so true. funny, the campaign I worked on was full of graduates, and in the quiet periods (because you're just waiting for calls if not busy- none of us were insane enough to even approach going into retention teams in ANY of the campaigns/companies where you literally don't get a minute to breathe between calls) they'd all be on the internet applying for jobs sending their cv's off.... think the record was set by the bloke sitting next to me who one day managed to individually compose (i.e. specific to each job, not just click "send" the same thing many times) and send off five job apps with cv + different "i am great for this job because...." individually-written cover letters for each one, then the next day he kept on having to try to take the personal phone calls he was getting as a result of them from the job agency/employer on his mob phone in one hand in one ear, with the call centre headphones constantly on his head (team leaders: "NEVER remove your headphones!!! it is UNPROFESSIONAL for the caller to hear the line crackling while you adjust them/put them on suddenly when the call comes!!") on both ears, trying to chat to a customer in the other ear, all the while having the problem of only having two ears instead of three, and one mouth instead of two :D
but yes, most people are absolutely wasted there and simply use it as a stop-gap or temp work, as the pinnacle of your career path there is becoming one of those team leaders. paid better of course,but in relation the call centre wage of those you're in charge of, so still a rubbish slightly higher wage, just to go around harrassing and pressurising and analysing the hell out of your ex-colleagues who are your mates you used to be alongside doing the same thing.
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