How to refund a buyer after he opened a case?
Hi,
I sold an item on Ebay and 2 weeks later buyer opened a case against me and wants a refund. I am happy to refund him just to get this out of way. But on PP it says money on hold and I can't issue a refund. On Ebay option to cancel transactions doesn't exist because a buyer opened a case.
How can I refund him and close that case? I responded to buyer saying I will give a full refund. What needs to be done to close the case and issue a refund?
Thanks!
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