Date: October 1, 2012
As a valued CCNow client, we are writing to let you know about some important changes we are making to your e-commerce platform during the coming months. Although decisions like this are never easy to make, we are planning to retire the CCNow platform at the end of this year.
We understand this change will impact your business and want to provide you with as much information as possible about the process, so that you can make alternative plans for your online store and prepare your customers.
Here are some key dates that you need to be aware of as we retire CCNow:
• Beginning October 1, 2012, payment reserves will be instituted and managed on an account by account basis. The amount held in reserve for each account will be based upon each account's sales volume, account history, chargeback and refund rates, and other risk factors. You will receive an email notification if a payment reserve is being held on your account.
• Starting October 31, 2012, support for third-party shopping cart API's, eBay auction invoicing and customer invoicing will be discontinued. After this date, only the standard CCNow cart will be available for transactions.
• Then as of December 31, 2012, at 11:59 p.m. Central Standard Time, new transactions will no longer be accepted on CCNow and your CCNow Client Agreement will terminate. To help you make this transition, however, you will still be able to log in to your account and view reports, issue refunds, and manage customer inquiries. This functionality will remain available for at least six months.
As we prepare to retire CCNow, we will continue to update you during the next several months. In the meantime, we want to sincerely thank you for your business and support of CCNow. If you have questions or concerns regarding your CCNow account, please email
support@ccnow.com.