Am I close to being banned from amazon. And what can I do to prevent being banned?.
I have been selling on amazon alot sense being banned from ebay. I have been doing a pretty good job but I'm new to amazon and I just looked at my "metrics" and think I might have partially screwed myself. Pluss there is a tracking "target".. That I see but honestly I have never used tracking on any of my items. Is this a problem?.
Here are my metric.. really need help and advice on what i can do right and what i had been doing wrong. ive started responding to amazon messages very quickly but hadn't been until recently. Please help, really worried and am not sure what I'm looking at.. I'm an ebay guy. thanks!!
Summary
Performance Over Time
Performance By Product Line
Performance Checklist
Order Defect Rate Good
Learn more Cancellation Rate Good
Learn more Late Shipment Rate Good
Learn more Policy Violations Good
Learn more On-Time Delivery Fair
Learn more Contact Response Time Good
Learn more
Order Defect Rate [?]
Short Term
(Jul 24, 2012 to Sep 22, 2012)
Orders: 19
Long Term
(Jun 9, 2012 to Sep 7, 2012)
Orders: 13
Target
Order Defect Rate
0% (0/19)
0% (0/13)
< 1%
- Negative Feedback Rate [?] 0% (0) 0% (0) --
- Filed A-to-z Claim Rate [?] 0% (0) 0% (0) --
- Service Chargeback Rate [?] 0% (0) 0% (0) --
Recent Customer Metrics Data
7 days
(Sep 30, 2012 to Oct 7, 2012)
Orders: 9
30 days
(Sep 7, 2012 to Oct 7, 2012)
Orders: 23
90 days
(Jul 9, 2012 to Oct 7, 2012)
Orders: 35
Target
Pre-fulfillment Cancel Rate [?] 0% (0) 4.35% (1) 2.86% (1) < 2.5%
Late Shipment Rate [?] 0% (0) 0% (0) 0% (0) < 4%
Refund Rate [?] 0% (0) 0% (0) 0% (0) --
On-Time Delivery Score (seller fulfilled orders only) Learn more
7 days
(Sep 20, 2012 to Sep 27, 2012)
30 days
(Aug 28, 2012 to Sep 27, 2012)
90 days
(Jun 29, 2012 to Sep 27, 2012)
Target
Delivered on time [?] N/A (0) N/A (0) 100% (2) > 97%
Packages with tracking info [?] 0% (0) Fair 0% (0) Fair 22.22% (2) Fair > 98%
Buyer-Seller Contact Response Time (NEW) Learn more
7 days
(Oct 2, 2012 to Oct 9, 2012)
30 days
(Sep 9, 2012 to Oct 9, 2012)
90 days
(Jul 11, 2012 to Oct 9, 2012)
Target
Response times under 24 hours N/A (0) 0% (0) 40% (4) > 90%
Late responses N/A (0) 100% (2) 60% (6) Poor ≤ 10%
No response for more than 24 hours
0 0 1 --
Response times over 24 hours
0 2 5 --
Average response time N/A 3 days 18 hours 1 day 14 hours --
You have 0 messages that you have not responded to in the past 7 days.
Last edited by Athletichunta; 10-08-2012 at 08:21 PM.
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