A few days ago one of my accounts had a charge back from an ebay sale of close to 3K.
When they originally paid paypal held the money for 3 days before releasing it, it was a credit card payment not an echeck but after the 3 days it cleared. After I got the all clear I shipped the item, never got feedback but never got a complaint from the customer, so never really did pay attention to it after that.
Anyways after 2 months the customer decided to do a chargeback with their credit card company (yeah free xmas shopping) and my account went negative 3K... I figured what the hell here we go PP is going to screw me on this one, but I complied and provided them with tracking and proof of signature receipt at the buyers confirmed address. I never really did think that they would take my side on this but I guess they did and today the account is back to zero and I got this email from them:
Hello XXXXX,
As you know, we were recently notified that one of your buyers filed a
chargeback with their card issuer. One of the unique benefits of using
PayPal is that we help you fight unwarranted chargebacks and attempt to
recover your funds.
Usually the funds associated with a chargeback are temporarily held until
the card issuer makes its decision.
Because you followed the guidelines of the seller protection policy,
though, PayPal will cover the amount of the chargeback.
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Transaction Details
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XXXXX
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What to Do Next
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This case is now closed. There are no additional steps for you to take.
Thanks,
XXXXXX
PayPal
Chargeback Department
Well just figured I would share a paypal success story for a change, lol