Return request - How to handle?
One of my account have 2 return request. 1st is item no longer needed, and 2nd said defected.
Account is ghost and have no access to the return address.
1. On the first one I had emailed buyer with return instruction (prepaid shipping label back to my real address) but have not hear any thing from buyer as of yet. And it been over 2 weeks already. Buyer have not send item back and not even answer my email.
2. On the second one buyer just send a request return note with the defected reason but there is no comment in that email. Email buyer ask to explain the problem/defected detail but no respond. Send prepaid shipping label and instruction to ship item back but hear nothing from buyer.
In both case I haven't click the "Authorize request" button yet.
- What should I do now?
- What is the "Close request" button do?
- If buyer not respond, how long the return request show there?
- Is there a time period for it to expired?
This account already pass the review and ready for withdrawn next week for the first time.
Thank you very much.
Tony
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