Paypal payment under review

[drebintech38]

I got an e-mail from Paypal stating they are investigating a payment from a buyer and to respond within 7 days. It was nothing Vero, but I already shipped it, not checking e-mail first. What should I do now? Thanks

[An0nym0u$]

How long ago did you ship it & which postal service did you use? For example, USPS has something called 'package intercept' where you fill out a form and you can have the package sent back to you.

https://www.usps.com/manage/intercept-package.htm


As far as the PP email, that sounds like the buyer filed a PP claim against you. Are there details why?

[drebintech38]

I shipped it on the 20th. Im not sure if I should intercept. It may be a legit purchase. The case was not initiated by the buyer. The e-mail states I might have received a payment not authorized by the Paypal account holder, and I have 7 days to respond. I also uploaded proof of shipment. Should I intercept the package?

[jeffweico]

Originally Posted by drebintech38

I shipped it on the 20th. Im not sure if I should intercept. It may be a legit purchase. The case was not initiated by the buyer. The e-mail states I might have received a payment not authorized by the Paypal account holder, and I have 7 days to respond. I also uploaded proof of shipment. Should I intercept the package?

I would, if it has not been delivered yet, especially if the item is expensive.

I have had this happen to me before. The amount can be $5 or $500, it makes no difference. PayPal has some indication that the buyer's account may have been compromised and are doing what they said - investigating what happened.

Criminals buy and sell PayPal accounts online just like they do credit cards. There was a HUGE article about it in the NY Times. That is why I only ship to the confirmed address supplied by PayPal. I used to let it go if a buyer emailed me about the item being a gift and please send to an alternate address, but no more. I tell the buyer - in a nice way - that they need to add the address to their PayPal account as that is PayPal's rule. Most don't object.

[drebintech38]

It hasn't been delivered yet, and the address is confirmed. So Im not sure what to do. I'm also worried that my Paypal account will get locked up. Should I be?