Problem trying to send a refund
Hi all!
I have got a problem buyer...A long story short he is not happy with it and wants to return... Ok That's not a problem, he opened up a case through ebay and is insisting on me sending him a refund straight away before he send the item.
I told him no as this is not normal practice, I will wait till I receive it back, anyway I gave in, cant be bothered with the hastle and I want to try to prevent me getting my first negative feedback too.
However I cant work out how to issue the refund, I know it sounds weird and I'm probably missing something so simple but when I go into paypal, the funds are held and I don't have the option to send the refund.
This guy is now thinking Im trying to pull a fast one, Ive told him to close the case and it will release the funds then I can send the refund but he is not having it.
One thing I did notice is when I go into the case it does say that sending him a message is "buyers preference" rather than his preference being in the "issue a refund" part, so is it possible that because of this it is stopping me being able to send the refund?
sorry for the long message but really scratching my head over this one....
Thanks in advance for any help!
Keith |