To contest or not to
Just got the following email. Question is should I send the documentation or not?
To help protect our customers’ accounts, we routinely review account
activity. It appears that you have more than one account, and one of them
has engaged in activity that violates our User Agreement.
As a result, we’ve restricted both accounts. You’ll still be able to log in
to view your transaction history, but you won’t be able to send or receive
money.
What happens next
As allowed under the User Agreement, we’ll hold the money in your account
for 45 days. We may use your balance to reimburse buyers who file claims,
chargebacks or any other reversals against you. Before we reimburse the
buyer, in most cases, you’ll have a chance to respond to the claim,
chargeback or reversal.
We’ll send you an email after 45 days letting you know when you can
withdraw money from your accounts.
What to do if you think this is a mistake
If you think this decision has been made in error, you can appeal. To do
this, please visit the Help Centre at www paypal co uk and click Contact
Us.
When you contact us, please have the following documents ready:
1. Your passport, driver’s licence or another form of ID issued by the
Government
2. Recent utility bill
3. Business registration number or proof of company registration (if your
account is in the name of a company).
Yours sincerely,
PayPal
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