Customer Support - 'Support' isn't a very good description!
MissMarple
Hello, xxx. Welcome to eBay Live Help. My name is MissMarple. Please give me a moment to read what you have discussed with the previous representative. Mr Whippy IceCream
Hi Penny, okay thank you
MissMarple
I completely understand how upsetting it is as you received a notification from eBay concerning the status of your account. Let me go ahead and look into this for you.
MissMarple
Thank you for waiting,.
MissMarple
I've reviewed your account and can confirm that we've indefinitely removed your ability to sell.
MissMarple
This decision was based on evidence from our records. We are not comfortable with your selling practices or business model and we do not feel that they are conductive to a positive trading environment. Although you cannot sell on the site, you are still able to use the account for buying activity. MrWhippyIceCream
Do you have any ideas why? I don't really understand what I've done wrong
MissMarple
It's our policy never to share exactly what gave us reason to indefinitely restrict an account as this could tell a fraudulent member how to avoid restriction in the future. MrWhippyIceCream
My account is in good standing, my items are dispatched same day and have only ever received one negative feedback nearly a year ago. Everything is verified (Bank, PayPal etc.) There is nothing fraudulent on my ebay. I know that this isn't your fault and your only trying to help
MissMarple
While we understand that you may not agree with our decision to indefinitely restricted on your account, please understand that this decision is final and will not be reversed. MrWhippyIceCream
Ok, well thank you for you help, just wish I knew why it had been restricted. |