How should I handle this customer issue...
Seems whenever I encounter a problem or customer issue on ebay my instinct is to ask you guys before making any sudden moves...
I shipped an item to France through the ebay global shipping program. Unfortunately the item apparently got damaged in transport.
A case was opened against me through paypal, and the buyer sent me a message in French that says the item was damaged in transport and to please send another.
Something tells me paypal will side with the buyer all the time on cases like these. Can anyone confirm this for me?
Also, should I risk sending another item and risk it getting "damaged" again, or would you just issue a full refund and be done with it? The sale was only for $8.00, so it's not like it would be that huge of a loss.
Last edited by nodeal; 09-13-2013 at 12:21 PM.
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