What to do? Case opened and i have a limited paypal
Hi, Ok, so. My paypal account has been limited with funds held for around a month now. I've just had a buyer open a case on ebay for an item they bought 5 weeks ago, it is a roll of vinyl, it was 30 metres, they have used 10 metres and have said it is damaged/defected from there on, they have put up pictures, it does look damaged but not extensively damaged. They have chosen they would like to return for a full refund. What do I do? They've used a third of it, and it's not cheap. Surely ebay wont refund them for this? What shall I do? thanks
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