Buyer Filed a PayPal SNAD claim for non-eBay sale
I need some basic guidance because this is slightly unusual. I listed 4 car tyres individually on eBay. One of them was sold, but not the rest. The following week I re-listed the other 3. One of these had 6mm tread, one had 6mm tread and a nail embedded in it, and the third one had 4mm tread. All of this was meticulously described with detailed images and measurements. A buyer messaged me asking me if he could buy the 'two 6mm tyres from the set' if I ended the auctions early. I agreed, sent him my PP details and sent the two tyres to him after receiving payment. After receiving the tyres he complained that one of them had a nail in it and filed a SNAD claim, requesting a partial refund.
My question is how do I respond? My auction description clearly highlighted the nail, but I don't think he even looked at the auction. He seems to be confused by referring to the tyre that I sold a week earlier on eBay (visible in my feedback) without a nail stuck in it. However this was not the tyre I had for sale when he emailed me! What does 'Significantly Not As Described' refer to? Is it the eBay auctions I had running that he responded to? Is it some other email correspondence? Because he did not ask me any other questions by email or try to ask for any information or description?
Finally, how does PayPal view transactions that originated on eBay but was then taken off site? Do they regard this as eBay fee avoidance, or ignore it as irrelevant? Since it was the buyer that initiated this would they even throw out their claim?
I urgently require help with this before the buyer escalates the case, so any advice would be gratefully received. Thanks!
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