Help Needed. INR dispute.
I had a buyer claim item not received. I had already submitted Auspost tracking and it shows as delivered however Paypal told me yesterday that was not enough. that i had to submit proof i sent it to the buyers address.
so i logged into my Auspost click and send account and i screenshot the "History of my account". For those of you who are not Australian. This is basically an online shipping account
I also screenshot the actual receipt from my online auspost account which contains the buyers Address and the same tracking number as what i submitted earlier to paypal.
I have also provided paypal with another screenshot of the email i received from Auspost Including the headers. The email contains lodgement and tracking number to be the same i submitted.
I submitted this a day or so ago and I had not gotten a response back from paypal about my proof so i panicked and called paypal this afternoon to discuss the case.
The person told me on the phone they will not accept my "Online receipt" from Auspost click and send even though the online receipt does contain both the buyers address and the same tracking number as what i submitted.
they told me on the phone that they only will accept the receipt from the actual Post office and it has to contain the buyers address. now Auspost usually does not provide this even when lodging at the actual post office and unless i can provide this within the next 3 business days. I will likely lose the case. :( :(
Don't know what to do as my item is $800 and i am now panicking. :(
Last edited by DotDot; 11-08-2013 at 07:29 AM.
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