Buyer filed false unauthorized chargeback
I'm sure that it has happened to most of y'all, but it's the first time someone actually claimed that someone hacked their account and used their card to make a 12.99 purchase. I'll try to make this short and then state my plan.
They made purchase, waited two days and filed the chargeback. I responded with tracking, item was still in transit. Paypal responds they can't confirm where package is, and they will investigate. Later that day package shows delivered, next day paypal decides in their favor.
During this time, I check the fb. VERY BAD!!! Fb shows this person is a huge scammer, TONS of negs for other sellers saying they didn't mail package out within 24 hours, or package never came.
So far what I did was message buyer telling them I need to file case with USPS for their addy being used to receive stolen goods (acting like I believe they were a victim at that point) and also need to file a police report with their local police dept and they may need to swing by and ask her questions. At that point, she claims the addy that the package was sent to is not her addy, thief must have hacked their account, CHANGED contact info, and then ordered the undies.
She then messages me back, btw, I just filed a report with the cops 5 mins ago so you don't need to bother. How sweet of her! lol I reply that I'm still going to file my own report. Buyer quickly replies with, why do I need too, since she just did?? I ask if their is anyone in her house that would have access to her computer....she doesn't know?? lol
So feeling like Magnum PI (in the less hairy female version), I search her name on facebook. Its a very unusual name and her city I think is a smaller one. Bam, this persons name pops up and profile is public. This kid is just 18! And on the day when she filed chargeback, she made a post that she lost her job and needs a new one bad!
Fast forward to this morning. I messaged her and let her know I will turning this over to an attorney. She responds really snotty, saying its only 12 bucks and to move on, etc. Now I'm hot! After seeing her making a point a leaving negs for so many other sellers, and scamming me, I AM planning on pursuing this as far as I can.
Hubby has had legal insurance through his job. We pay a small amount every month and if we ever need a lawyer, its totally free. We've had it for 3 years and never needed it. However, I am more than willing to use it now.
Any advice on what steps I should take, for those that have been through this? I of course will be getting advice from the attorney, but I would like to be prepared before I go in and talk with him.
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