eBay Buyer Dispute - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 12-07-2013
Junior Member
 
Join Date: Mar 2011
Posts: 118
Thanks: 0
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 75%
iTrader: (0)
Default eBay Buyer Dispute

I sold a 16GB USB memory stick to a seller which was received but seller opened a dispute against me due to the USB stick didn't work and wasn't recognized on Mac or Windows computer, I responded to the case but no reply from the seller so I escalated the case to Customer Support and 2 minutes later, I received this message,

Quote:
Customer Support has refunded the buyer and the case is closed

Customer Support comments:

'eBay has decided to refund the buyer. You aren't required to reimburse the buyer or eBay, and this case won't be counted in your seller performance evaluation.'

Final decision:
You weren't found at fault.
There's no appeal button for me to appeal against but I'll leave it as that, but how do I get eBay to request the seller to return back the item?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 12-07-2013
Ebayorbust's Avatar
Executive [VIP]
 
Join Date: Jul 2009
Posts: 5,864
Thanks: 511
Thanked 2,365 Times in 1,526 Posts
Activity: 30%
Longevity: 85%
iTrader: (56)
Default Re: eBay Buyer Dispute

You'd be best to just walk away from it.
__________________
UK PAYPAL & PAYONEER ACCOUNTS FOR SALE HERE
IDENTITY CONFIRMED ACCOUNTS AVAILABLE
GET FRESH RESIDENTIAL IP ADDRESSES HERE

Last edited by Ebayorbust; 12-07-2013 at 11:55 AM.
Reply With Quote
  #3  
Old 12-07-2013
Junior Member
Threadstarter  
 
Join Date: Mar 2011
Posts: 118
Thanks: 0
Thanked 1 Time in 1 Post
Activity: 0%
Longevity: 75%
iTrader: (0)
Default Re: eBay Buyer Dispute

Quote:
Originally Posted by Ebayorbust View Post
You'd be best to just walk away from it.

Now the refund has been sent, it would be difficult to force the buyer to return it.
The buyer left a negative feedback before he opened a dispute, now the dispute is closed, can I request for the feedback to be removed?
Reply With Quote
  #4  
Old 12-07-2013
Ebayorbust's Avatar
Executive [VIP]
 
Join Date: Jul 2009
Posts: 5,864
Thanks: 511
Thanked 2,365 Times in 1,526 Posts
Activity: 30%
Longevity: 85%
iTrader: (56)
Default Re: eBay Buyer Dispute

Only if the buyer agrees to revise the feedback.

If he has left feedback in breech of ebay's policies then report it and it should get removed.
__________________
UK PAYPAL & PAYONEER ACCOUNTS FOR SALE HERE
IDENTITY CONFIRMED ACCOUNTS AVAILABLE
GET FRESH RESIDENTIAL IP ADDRESSES HERE
Reply With Quote
  #5  
Old 12-07-2013
JamesNorth101's Avatar
Executive [VIP]
 
Join Date: Apr 2013
Posts: 20,073
Thanks: 2,424
Thanked 5,197 Times in 3,996 Posts
Activity: 27%
Longevity: 63%
iTrader: (462)
Default Re: eBay Buyer Dispute

Quote:
Originally Posted by Casterina View Post
There's no appeal button for me to appeal against but I'll leave it as that, but how do I get eBay to request the seller to return back the item?
You were not found to be at fault, so what would there be to appeal? When you say seller I am going to assume you mean buyer. eBay has decided that you are also not required to refund the buyer, so there is no need for the buyer to return the item

Only issue I see is the neg left by the buyer, which only the buyer can remove (though a feedback revision request)
Reply With Quote
  #6  
Old 12-08-2013
Executive [VIP]
 
Join Date: Nov 2012
Posts: 3,097
Thanks: 408
Thanked 668 Times in 494 Posts
Activity: 0%
Longevity: 66%
iTrader: (0)
Default Re: eBay Buyer Dispute

I have noticed this with eBay. Had this for items that buyers said weren't received when the tracking showed delivered to a confirmed address. As part of their buyer protection program I do think they side with the buyers and just refund them even if they don't ding you for the money. But from what I understand they are keeping track of buyers who try to do this to often and they are kicked off eBay.

I would report the eBayer and explain what happened. Ask for the feedback to be removed.
Reply With Quote
  #7  
Old 12-09-2013
Senior Member
 
Join Date: Mar 2010
Posts: 243
Thanks: 53
Thanked 58 Times in 48 Posts
Activity: 0%
Longevity: 81%
iTrader: (1)
Default Re: eBay Buyer Dispute

Before submitting a revision, I would try communicating with the buyer, build some quick rapport and sneak the topic of a revision.

If you just submit a revision and they ignore it, remember you can only do 5 per 1000 feedbacks in a 12month span.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
eBay dispute buyer wants receipt Babyboy eBay Discussion! 0 09-28-2012 08:38 AM
Ebay pays buyer dispute, tells me they will eat it? topseller eBay Discussion! 8 06-30-2010 03:43 PM
Buyer fails to answer dispute so neg removed. Buyer appeals strike & then neg returns Jonas eBay FeedBack 4 04-14-2010 04:29 PM
Ebay Buyer Dispute...what is likely outcome? EmptyPockets eBay Discussion! 7 01-05-2010 04:20 PM
Can a Buyer dispute outside of ebay? trig PayPal Talk 11 06-03-2009 07:21 PM


Aspkin Group

All times are GMT -5. The time now is 09:41 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58