I don't see there is anything the buyer can do, since the time has passed even for a chargeback. However, if the buyer wants to, they can cause you a problem with Amazon by saying the item was counterfeit, or something like that.
If it is a small item, I would just issue the refund not to have a problem. If it is a larger item, I would probably fight it.
I don't see there is anything the buyer can do, since the time has passed even for a chargeback. However, if the buyer wants to, they can cause you a problem with Amazon by saying the item was counterfeit, or something like that.
If it is a small item, I would just issue the refund not to have a problem. If it is a larger item, I would probably fight it.
Sadly that is the reule of thumb for almost any sale. Have they already left feedback in the past? That is one of my biggest concerns..
I would contact Amazon, have them notate the order, then tell the customer they are outside the return period. Most likely customer will complain to AZ and AZ could issue a "goodwill credit."
Yes they already contacted them and got a replacement. They are using a mac and I just think the mac software is buggy.
So what is the problem, customer a replacement. Are you saying he also wants a refund. If you can show to amazon that he has been given a replacement just forward to amazon and ignore him. There are a lot off assholes out there.
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