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[ebay-sucks]

Since all of my accounts went down in a matter of a few days I am working on all new accounts, new laptop, new camera, new everything.
Starting from scratch. Here is my question.

I created 3 new user accounts and downloaded Firefox on them all and also downloaded even ccleaner, set up emails, connections etc.

I switched from the 3rd one back to the first one and everything is gone, all that work is totally gone, connections, firefox, homepage etc gone.

What am I doing wrong?

And how do I download ccleaner and others one time for all user accounts instead of downloading them every time I create a new user account.

Sorry guy/gals not to tech savvy here and probably an easy answer but I do not want to risk making a mistake.

Thanks!!