Buyer wants to return 6 month purchase?

[user3657]

What to do?

[jeffweico]

I don't see there is anything the buyer can do, since the time has passed even for a chargeback. However, if the buyer wants to, they can cause you a problem with Amazon by saying the item was counterfeit, or something like that.

If it is a small item, I would just issue the refund not to have a problem. If it is a larger item, I would probably fight it.

[nivo]

Originally Posted by jeffweico

I don't see there is anything the buyer can do, since the time has passed even for a chargeback. However, if the buyer wants to, they can cause you a problem with Amazon by saying the item was counterfeit, or something like that.

If it is a small item, I would just issue the refund not to have a problem. If it is a larger item, I would probably fight it.

Sadly that is the reule of thumb for almost any sale. Have they already left feedback in the past? That is one of my biggest concerns..

[agray34]

I would contact Amazon, have them notate the order, then tell the customer they are outside the return period. Most likely customer will complain to AZ and AZ could issue a "goodwill credit."

[MICKY H]

Does the product carry a manufactures warranty?

[Kelly441]

I don't think they can file an A to Z Claim at this point

[user3657]

Originally Posted by MICKY H

Does the product carry a manufactures warranty?

Yes they already contacted them and got a replacement. They are using a mac and I just think the mac software is buggy.

[MICKY H]

Originally Posted by user3657

Yes they already contacted them and got a replacement. They are using a mac and I just think the mac software is buggy.

So what is the problem, customer a replacement. Are you saying he also wants a refund. If you can show to amazon that he has been given a replacement just forward to amazon and ignore him. There are a lot off assholes out there.

[rsot]

Originally Posted by user3657

Yes they already contacted them and got a replacement. They are using a mac and I just think the mac software is buggy.

You need to keep proof of this ready in case of any claim against you

[Gamefreak]

Just tell them, hey you are way outside your warranty. ignore all other emails unless you want to help. they will get the message.

[user3657]

Well I told them no returns, and have not heard back yet. *gulp*

[aking]

you need to specify warranty terms in your listings. If they are outside those terms, what can they do?

[rsot]

Originally Posted by aking

you need to specify warranty terms in your listings. If they are outside those terms, what can they do?

Chargeback - some companies will support this - I am just saying.