For Canadians using Canada Post

[Phd]

For anyone using Canada Post expedited delivery in Canada, are you aware of the 'on-time guarantee", and they will refund the shipping charges if your parcel does not make it in time.

By our calculations, it is close to 10% that don't get there in time.

If anyone is interested on the 'how to', let me know and I will post the procedures to get a nice cheque back from them.

[alim]

the cheque part seems good but whats their usual processing time for such cash refund payments

[Phd]

Originally Posted by alim

the cheque part seems good but whats their usual processing time for such cash refund payments

About 2 weeks

[rsot]

Interested here - knowledge is always good, why not

Perhaps pm or...out in the open? Unsure if best of idea

[Phd]

Sorry for the delay, enjoying the holidays.
Will keep this as short as possible

Use the EST Desktop for shipping, all records are easily accessible. CP will refund the shipping charges of an 'expedited' parcel that is 'late' and within the previous 30 business days.

Go to History under navigation and hit search; all deliveries will load.

Find your starting point (say the 1st of the month) and click the 1st record. It highlights blue, then hit the 'track package' button at top.

This brings up your browser with that actual tracking info for highlighted shipment.
Click the "need the delivery standard date' to get the guarantee date of delivery. Scroll down the page to find the date OF FIRST ATTEMPT, not the actual delivery date. (could be the same if person was home).

Compare the 1st attempted date to the delivery standard date. If package was delivered later than standard date, you get your money back.

I keep a log of all lates in a word document with tracking #, expected date and actual date so that I can check them off when called into CP.

Next, call Canada Post at 1-888-550-6333 (track and trace department).
You can only report 10 lates at a time, so you may need to call back a few times.

Average is about 10% of all parcels are late, and in terms of money, around $50/hr to do this (back into your pocket).

Ask that the refund be sent by cheque to your place of business. Then you can do as you please with the cheque.

At our peak during Christmas 2012, we got just over $3500 back from CP. Truly a nice holiday bonus!

Best of luck.

[rsot]

I just called them straight up - 866 number - just one letter that was late.

You have many late items?!?

[Phd]

Originally Posted by rsot

I just called them straight up - 866 number - just one letter that was late.

You have many late items?!?

Just called in 31 today. Not back running full force, but by our records, 10% +/- is the usual amount of lates. Christmas 2012 was the hardest, we did the report weekly and were having 50 or more lates per week.

I look at it 2 ways. Either you get a 10% discount on your shipping rates (above the nice discount they already give), or an extra personal bonus by depositing the cheques into personal account (to avoid the accounting headaches, ha, ha).