Can you re-open an item not received case as a seller once it's been delivered?

[imjustme]

I have a buyer that filed an item not received case a few days ago. I uploaded the tracking number which shows the package is still in US Customs, but eBay closed the case anyways and gave the buyer a refund. Is there any way to re-open the case once the package shows as 'delivered' in the tracking and get my money back that way?

[JamesNorth101]

You can appeal the decision.

[An0nym0u$]

Once there's proof of delivery, appealing the case is the route to take as James mentions.

Let us know how it turns out.