Re: Paypal and Moneygram issues
For anyone that is interested, I finally figured out what the issue was. Hopefully it can help someone else. Doing research last night to see if anyone else had the same issue after multiple calls to pp with no resolution, I found a forum on th epp community we page that stated that many others we're getting the same error message I was-" transaction cannot be completed due to pp issue. Please call pp". Also, people were getting the same kind of error message from Coinstar when trying to take out cash (before they stopped letting u take cash out.) someone said that when u call paypal to fix the issue, they tell u that your account looks fine, and u shouldn't have an issue (but issue is not fixed in reality). You should then ask to speak to a supervisor, who is the only one that can access a different part of your account that shows a security level on your account that is preventing you from using Moneygram (and previously Coinstar), and that with a few clicks they remove the security block and everything is fine. So today after not yet receiving a response to the email I sent yesterday, I called and heard the same crap, "your account is fine, it should work, blah, blah. I told her what I read about the security block, supervisor, etc, and she put me on hold, came back a few minutes later, and BAM, the Moneygram finally goes thru.
About an hour later I finally get the reply from my email sent yesterday that said
"I understand that you want to access the money on your account through Moneygram so you can have access to it right away. The reason why it was not going through at first is because of our Internal Security System. It reviews payments before being approved to make sure that all transactions we process are valid and authorized.
To make it easier for you, I made the necessary adjustments on your account without affecting your account security level and I definitely assure you that the payment should go through without a problem. You may now resend the transfer without a problem anytime.
We value your business and want to provide you with the best customer care. We appreciate your business. Happy New Year!"
I don't know y they just don't tell u to call them before you attempt to withdraw thru Moneygram if it's going to be an issue.
Hopefully this will save someone else the hassle I went thru.
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