What am I doing wrong? -- can't add new bank!
Hey guys I have one paypal account that has $500 in it. I would like to transfer this money out. The bank account that is currently attached to it is an account number I obtained from a prepaid card. I wanted to remove this bank account and add a real bank that I opened at an actual branch that can receive deposits monthly from paypal.
When I went to add this bank, paypal said that they need to verify my phone number. The phone number was a tracphone that's no longer active. Stupid to let it get deactivated, I know. But I don't know if my issue would have been resolved if the number was still active.
I removed that number and added another tracphone number that I just activated today. I was able to receive a text code from paypal that was needed to add the phone to my paypal account. However, when I went to add the new bank account a second time and clicked for them to text me and confirm I am the owner of this phone number, it said "We're sorry, but we weren't able to confirm your identity and cannot add a new bank account at this time."
So I added a REAL number, not a tracphone number. But the same message popped up about not being able to confirm my identity. Why?!
Soooo I can't add a bank account, and don't know what to do with my $500. I could try to withdraw it to the prepaid card?? .. but I don't imagine that working out.
The bank account I am trying to add is a Capital One bank. This bank account was attached to a paypal a year ago. That bank account has since been removed from the paypal and the paypal account has been shut down for months now.
Does anybody know why this is happening and what I can do to rectify the situation?
Last edited by nodeal; 01-13-2014 at 09:55 PM.
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