Re: First time I've encounter this issue.....
If the tracking info shows that the item was delivered to the buyer's address (the one he has on file with Ebay), Ebay will side with you and will reject his claim. Got to deal with this on Ebay Canada and that's what happened. Unless ebay US will handle this differently, you do not have to worry about this if you have proof of deliery, and if you shipped to the buyer's crrect address.
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