I sold an bag mid december. I have had a message today saying the lining has come undone, what am I going to do about it.
It is a school bag so will be used daily. 52 days have passed so I'm not obligated by Ebay to refund, however, they have not left feedback so could still neg me within the next 8 days.
What would you do? String it out passed the 60 days or refund?
The complete step-by-step guide to get back to selling today!
Do you offer a warranty or guaranty with these bags? If yes, then honor it - unless the item was abused. If no and it is outside the return period, tell them to take a hike - after the feedback window closes of course.
I don't like doing it, but most online retailers only offer 28 day refunds. Ebay force sellers to bend over backwads, 45 days for a case, 60 for feedback.
Partial refund would be the best method in this case. For me, if the item is small value, i would refund in full becuase i dont wanna waste my time email back and forth with this kind of idiot.