Problem with buyer and PP dispute

[graciaz]

Buyer bought a brand new pair of shoes. He left positive feedback. After two weeks he opened a dispute at PayPal that item not like described. PayPal let him return the item to me. Now I am waiting for tracking number.
I recieved the photo of the shoes he sent me, and these are used, dirt and stinky shoes. Not the new ones he recieved.
Any thing I can do ?

[rsot]

You can try and submit proof to PP - will need lots of proof ...did you open it at the post office...witnesses? Going to be a tough fight though.

Buyers like this are what makes the selling practice sucky :( sorry to say

[pokerpro]

To me, it's an easy one......take a cell phone video of you opening the box and then some stills, contact ebay and paypal....I've had nearly identical situation and ebay gave me the money for the item.

[graciaz]

Thanks for giving me faith

[BigCJ]

You can also hope that he doesnt update a tracking number.

[Sandy D]

Typical bait and switch has been done forever.

Send some pics before and after to pp.