Re: Sold an item 4 months ago, and now stating the item has issues.
If a new battery would make the customer happy, I'd buy a new battery for them.
Is this RIGHT? No. But if it escalates and eBay gets involved, they may get the idea that you are offering shoddy merchandise and will then view you as risky.
Of course, if you offered a WARRANTY with the product, then you pretty much HAVE TO take care of the customer.
As a seller, you have to remember this is not an issue of what the rules say, nor is it an issue of right and wrong. It is an issue of damage control. Do whatever you think will provide the best outcome for your business (I'm guessing that means replacing the battery). You could WIN an eBay case since 4 months have passed, but if you lose the account, did you really win???
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