Advice Please on Buyer Complaint
Hi guys,
I have recently sold a number of DVDs which I had dropshipped from Amazon to my buyers and only made a small margin on each one.
One of my buyers yesterday sent me a quite rude email saying that his DVD does not work, and he is not happy that he has paid £10 for a DVD that got stuck in his TV and has broken it. This DVD was 100% genuine, brand new and still sealed and was purchased from Amazon.
I have told him that I would be happy to offer a refund or replacement if he can return the item to me but he is claiming that he cannot do this because the disc is stuck in his TV. He still wants a refund though!!! For all I know it was his TV that was faulty so my question is should I refund him or not.
He only has 17 feedback and I suspect he is just trying to get a free DVD. If this was me I would never dream of expecting a refund without returning the item.
How would you guys deal with this one? I would like to see what HMV would do if somebody came into the store asking for a refund without returning the item.
Any advice would be most appreciated.
Last edited by delboy; 06-12-2014 at 05:59 PM.
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