Issue with delivery: I have officially seen it all............

Lost in the Supermarket · #1 07-07-2014

Trying to get a new account up and running. Just go thte 10-->30 bump.

Also just got a negative feedback for a $1.50 item after 9 days and he (1 FB guy) says he did not get it. Oh...and three of those days were no-mail-delivery days.

I reported the buyer....anything else I can do?

bjammin · #2 07-07-2014

Did you provide tracking numbers?

Lost in the Supermarket · #3 07-07-2014

Quote:

Originally Posted by bjammin

Did you provide tracking numbers?

for a $1.50 item? The problem is the feedback, not the "missing" item. Self-made item, hell, I would send him 10 free ones if he removed that FB.

bjammin · #4 07-07-2014

Some ppl are plain stupid, and some ppl are plain asses. Without tracking, he can claim whatever he wants as far as not receiving the item. It sucks that he didnt try to communicate with you prior to leaving FB. That also places the ball in your court to try to communicate with him. He apparently is uncomfortable engaging in a convo with you, or he doesnt care if he damages someones rep, or he is just out to rip you off.

I do not know what you are selling, but maybe you ought to charge more for tracking. It would leave you less vulnerable.

When I have issues, I refund immediately 99% of the time. I do not want the neg FB, the open case, nor EB looking at my account.

Lost in the Supermarket · #5 07-07-2014

Quote:

Originally Posted by bjammin

Some ppl are plain stupid, and some ppl are plain asses. Without tracking, he can claim whatever he wants as far as not receiving the item. It sucks that he didnt try to communicate with you prior to leaving FB. That also places the ball in your court to try to communicate with him. He apparently is uncomfortable engaging in a convo with you, or he doesnt care if he damages someones rep, or he is just out to rip you off.

I do not know what you are selling, but maybe you ought to charge more for tracking. It would leave you less vulnerable.

When I have issues, I refund immediately 99% of the time. I do not want the neg FB, the open case, nor EB looking at my account.

Yeah, hindsight is 20/20. Away for July 4th and unable to answer him within 24 hours. In trying to get a few sure, fast sales for the month I just lowered the price so low to practically give away the items so I could be sure and hit 10 sales and build some feedback. Guy gets an item that normally goes for $8+ (paid $1.50 and free ship) and slams me in 9 days including the 4th which many peopel are taking some time away from home. So now I get to make 80 more "clean" sales (3 months worth) just to make up for this crap.I sell two groups of items. some for around $3 and some for around $25. 95% of my headaches come from the low dollar items. I need to take a look at how I am doing business.

oompaloompa · #6 07-07-2014

Ive sold stuff just to get fb and an acc started, practically given away stuff, and got negs as thanks for it...v annoying. What irritates me is you refund them and they still leave a neg.

Callidus · #7 07-07-2014

Quote:

Originally Posted by bjammin

When I have issues, I refund immediately 99% of the time. I do not want the neg FB, the open case, nor EB looking at my account.

Refunding immediately looks good to the buyer but you can still get heat from PayPal and eBay as they can still see there was an unhappy customer. Keep refunding in PP's eyes will eventually bring you a limitation or some sort which isn't wanted.

rsot · #8 07-07-2014

Quote:

Originally Posted by Lost in the Supermarket

for a $1.50 item? The problem is the feedback, not the "missing" item. Self-made item, hell, I would send him 10 free ones if he removed that FB.

Communicate with him - perhaps he would conside a Feedback Revision request to remove his feedback...some buyers do

**TGMT²** · #9 07-07-2014

Quote:

Originally Posted by Lost in the Supermarket

....anything else I can do?

Yes, just call your customer and offer him some compensation as you mentioned.

Throw in a small story about starting this business to help pay for school clothes for your children or something along those lines.

Be friendly and upbeat, and you will find that 9 times out of 10 you can get this worked out in your favor.

.

Sandy D · #10 07-07-2014

A well written nice message usually does the trick.

stanislav · #11 07-07-2014

Most buyers on eBay are either incredibly stupid or incredibly evil.

bjammin · #12 07-07-2014

Quote:

Originally Posted by stanislav

Most buyers on eBay are either incredibly stupid or incredibly evil.

I second the comment!!!

GreenBean · #13 07-07-2014

Quote:

Originally Posted by rsot

Communicate with him - perhaps he would conside a Feedback Revision request to remove his feedback...some buyers do

How can that happen on a brand new account?

Has anything changed recently?

bjammin · #14 07-07-2014

Quote:

Originally Posted by Callidus

Refunding immediately looks good to the buyer but you can still get heat from PayPal and eBay as they can still see there was an unhappy customer. Keep refunding in PP's eyes will eventually bring you a limitation or some sort which isn't wanted.

I agree, but this is usually before a case ever gets opened, which is what I try to avoid.

Sandy D · #15 07-08-2014

Have you read the thread MM78 posted?

Your box may just be in the ditch!!

stanislav · #16 07-08-2014

Quote:

Originally Posted by bjammin

I second the comment!!!

You should have seen the arguments I am having with my customers. No more "mr nice guy". I have people apoliogizying to me (sometimes). Apparently people don't understand when you are being genuinely helpful. They think they can come to eBay and get everything for free. Literally ... Not happening with me. The more aggressive and assertive you are the more complained they become, just like in real life. They play by my rules because I always have the upper hand. Thankfully I have "made friends" with Trust and Safety so if anyone wants to mess with me they will get what they deserve.

rsot · #17 07-08-2014

Quote:

Originally Posted by GreenBean

How can that happen on a brand new account?

Has anything changed recently?

Been at least 9 days if not more based on the OP's original post

Twocoolt · #18 07-08-2014

Quote:

Originally Posted by Lost in the Supermarket

Trying to get a new account up and running. Just go thte 10-->30 bump.

Also just got a negative feedback for a $1.50 item after 9 days and he (1 FB guy) says he did not get it. Oh...and three of those days were no-mail-delivery days.

I reported the buyer....anything else I can do?

This is why I always generate my shipping labels through eBay shipping! No matter how much the item is so it generates a tracking number. This way the buyer cannot complain.

Lost in the Supermarket · #19 07-08-2014

Quote:

Originally Posted by Twocoolt

This is why I always generate my shipping labels through eBay shipping! No matter how much the item is so it generates a tracking number. This way the buyer cannot complain.

He left a negative feedback, period. Whether it got there or not, he still COULD have left a neg for quality, comm, or just plain spite.

Like I said, it is not about the cost of the item. He hasn't even filed a refund request with PP so he probably does not even know how or know his "rights". He surely knows where the Neg FB button is though.

I am sure it will arrive in a day or two if not already there. But he left the FB and tracking has nothing to do with the topic in general....which is a noob leaving a neg on a super cheap item with my new account.