Help. Customer from hell.......
Hey everyone. Having a little trouble with a customer, just wanted to know where I stand?? What my rights are etc.
Sold a sofa on Sunday for £500 on auction format. nice one, good old ish condition. Lady turns up to collect on Tuesday, pays cash, is very happy, inspects the item sits on it etc.
decides she is going to load it onto a fooking sheep trailer covered in faeces and foul smelling liquid :S
Obviously I didn't want to be rude, she strapped it down with one strap and didn't cover it over (open topped trailer).
Contacts me 2 hours later saying she loves it, but it doesn't match with her decor.... (I hate women)
And would like to use my returns policy.
My returns policy states we do not accept misused items for return, which I feel this item really really has been, I won't be able to sell it again, it will stink of god knows what, and the leather will be terrible being exposed to fumes, bugs, rain, brambles etc etc etc.
She's turning up tomorrow at my workplace to return it....... Help. :'(
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