Paypal disputes transaction. Please Help
I sold some digital goods (bad news I assume) and received a dispute from paypal. The buyer is fine, and would be happy to resend the payment or whatever. But paypal apparently wants to make sure that I am the one who is supposed to be accepting payments.
to quote:
"you have received a payment that we believe may not have been authorized by the PayPal account holder. Here are the details... ect"
The buyer had to change passwords and go through some security check, but got it sorted out.
For resolution, I can click:
-I have not shipped the item and would like refund
-can provid proof that the item was shipped through approved shipper
-Have refunded the payment for this transaction
-None of these
It then asks what I was selling and asks for a phone # to reach me.
Details on the account are stealth. Any ideas on how to proceed?
I attempted to cash out via gift certs. should the account be busted, but they put holds on my purchases. Did this raise more flags?
Thanks for any help!!
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