Re: eBay research tool 'Terapeak' problem Quote:
Originally Posted by terapeakmatt iAlaminium I work for Terapeak and I'm sorry that you ended up in this situation. The trial can be cancelled through self-service instantly to prevent subscribing if you choose not to continue. We send you contact details in your PDF payment receipt and a reply from our support team would happen within 2 business days, so long as we have sufficient contact details to follow up with you. We can resolve this quite easily if you contact our team directly and let us know what account we're looking for.
Thank you,
Matt | Hi
I contacted your support team and they have told me I am not eligible for refund?
According to your policies I am?
'If you have an annual subscription which has been automatically renewed for another year, you may contact us within 30 days of the renewal date to cancel your subscription and receive a full refund. If you contact us to cancel your annual subscription after this period expires, you will not be eligible for a refund, however, you may continue to use the Terapeak product or service you have subscribed for until the expiry of the then—current term.'
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