Paypal Payment Review
I have just had a sale and received the email below immediately about the transaction.
Logging into Paypal, there are a few options, however the item has not been sent yet.
Wondering if this transaction may be approved in 48 hours and it is just a case of waiting it out?
Any Thoughts?
Dear xxxxxxxxx,
You have received a payment that we believe may not have been authorised by
the PayPal account holder. Here are the details of the transaction we are
investigating:
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Transaction Details
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Buyer's name: xxxxxxxxx
Buyer's email: xxxxxxxxxxxxxx
Transaction ID: xxxxxxxxxxxx
Transaction date: xxxxxxxxxxx
Transaction amount: xxxxxxxxxx
Your transaction ID: xxxxxxxx
Case number: xxxxxxxx
We recommend that you don’t send the item until our investigation is
complete. If you’ve already sent the item, please log in to your PayPal
account and go to the Resolution Centre to provide the dispatch details.
In order to continue our investigation, we need some additional information
from you.
Here’s how to provide us the information we need:
1. Log in to your PayPal account.
2. Click "Resolution Centre" near the top of the page.
3. Click "Resolve" in the Action column to view the information we need.
4. You can either fax or upload your documents to us.
You can fax your documents to us at: 08707 303 196
Please include a fax cover sheet that includes the email address registered
on your PayPal account and your case ID number.
Here’s how to upload your documents:
1. Log in to your PayPal account.
2. Click “Resolution Centre" near the top of the page.
3. Find your case under "Resolution Centre cases", then click "Resolve"
next to the request for documentation.
4. Click "Upload Files".
5. Click "Browse" to find the file you want to send, and then click
"Open".
6. Enter a title for the file.
7. Select the type of evidence, and then click "Attach This File".
8. Attach any other files, and then click "Send Files to PayPal".
Please provide this information within 7 days.
This payment will remain on hold and unavailable to you until we complete
our investigation. We will email you when we complete our investigation.
Yours sincerely,
PayPal
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