Basically got limited as went over the annual amount which was fine, however because they realised I was under 18 (I am since 18) when I registered they said this account would in time be closed and that I should make a new account. The good part for me was that they said if any funds in the account that I could withdraw but a month on from this I still can't withdraw as the account remains limited. Am I meant to do something to allow this withdrawal to happen? I have a new account which is fine just I have £30 sitting in this PayPal account which I would like to withdraw as they said I could!
Here is the email I got:
"In order to protect all PayPal customers and the quality of our service, we
take violations of our User Agreement very seriously. After further review
of your faxed documents, we have determined that you were not 18 years old
when opening your PayPal account and would like to begin parting ways in a
manner that is least disruptive to your business.
Please be advised that you can open a new PayPal account re-signing the
User Agreement as an adult.
If your PayPal account balance is zero, and you have no outstanding issues
such as unresolved Buyer Complaints or chargebacks, your account will
remain limited.
If there are funds in your account, you may withdraw the funds from your
account.
If there are outstanding Buyer Complaints or chargebacks, and you choose
to refund your customers, please log into your account and respond to each
Buyer Complaint or chargeback in order to resolve each issue.
To view the status of a transaction dispute:
1. Go to the PayPal website and log in to your account.
2. Click Resolution Centre on your Account Overview page.
3. In the drop down box on the Transaction Disputes page, select "Open
Cases"
4. Click the "Details" link of the transaction in question to view the
status
PayPal reserves the right to close any account reported to be involved in
possible high-risk behaviour.
We regret any inconvenience this may cause."
Also I should add everything apart from the date of birth was legit and they asked to see my identification which I sent them. So the only problem they have was that the account was made when I was under 18
Any help would be great!