Ebay account is restricted for at least 30 days due to seller non-performance
I am new to here and need your help since my account has been restricted for seller non-performance since recently I got 2 neg and 1 neutral feedback from my buyer. I got a message from ebay on Oct. 6, 2008 as follows. Since then, I tried to contact my buyer to leave me positive feedback got 12+ feeback from the buyers and 2+ fb from sellers. However, since my fb amount is low the positive rate is still low, just raise from 90% to 95%. I do not know whether there is any creteria about the the feedback and positive rate to remove the restriction. I really concern about it. Please advice.
We regret to inform you that your eBay account has been restricted from selling on eBay for violation of our Seller Non-Performance policy.
Our records show that you generate an unacceptably high level of buyer dissatisfaction in transactions in this account. Based upon input from the buyers who have transacted with you, this account falls into the bottom 1 percent of all eBay sellers with regard to buyer satisfaction.
Due to the policy violation, we are removing selling privileges on this account for a period of at least 30 days, and are ending any open listings. You will still be able to conclude outstanding transactions, resolve issues with your buyers and access emails in My Messages. However, you won't be able to list any items with this account.
Here's what you can do now:
Complete all open transactions, and settle any open issues with your buyers. You can access disputes open against you in the Dispute Console from My eBay. If you require assistance or information about the Item Not Received or Significantly Not a Described Process you can learn more by copy the following link into a new browser window:
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