Few questions on ASIN blocked...

user3657 · #1 12-22-2014

Got a "knock-off" feedback.

24hrs later got an email saying that ASIN was blocked. I've sent my appeal and also invoices that show I purchase directly from the manufacturer.

Just wondering how long this takes and what other actions Amazon usually takes when this happens? Can I expect a rolling reserve on my next disbursement?

Phd · #2 12-22-2014

You can expect almost anything from "ok, unblocked" to "sorry we don't believe you".
More than likely they will unblock within a day or two.
But, it's AZ and they can always do as they feel; right or wrong; like it or not.

It's their playing field, their ball, and their rules. We are just along for the ride.

Vachagan · #3 12-24-2014

Hello.
I have blocked ASIN-s as well. Bots are catching words like "f-a-k-e", "imitation" and 24 hours later blocking the certain ASIN. I had the most ridiculous case yesterday. We sell shirts and when someone is ordering women's shirt, we include an inexpensive piece of jewelery - ring or earring. The customer received it and sent me a message, asking "is it a mistake? You sent us an imitation" ring? Is it a gift?" I Answered "Yes"... No disagreements, or problems with the customer. Amazon caught the word "imitation" and all three shirts were blocked. The MOST funny thing is that I sent to this men only 2 shorts and the third is going to be shipped later, so he could not even complain about the quality of the third shirt behind my back to Amazon. That's how I figured out, that BOTS are catching words

Vachagan · #4 12-24-2014

Quote:

Originally Posted by Phd

You can expect almost anything from "ok, unblocked" to "sorry we don't believe you".
More than likely they will unblock within a day or two.
But, it's AZ and they can always do as they feel; right or wrong; like it or not.

It's their playing field, their ball, and their rules. We are just along for the ride.

Ok, let's say they responded as you say "sorry, we don't believe you.." Can they suspend your account after that?

yankee · #5 12-24-2014

Quote:

Originally Posted by Vachagan

Ok, let's say they responded as you say "sorry, we don't believe you.." Can they suspend your account after that?

They can suspend you account for no reason at all. Happens everyday.

Vachagan · #6 12-24-2014

Yes, there are two major issues I have learned:
Need a very good customer satisfaction and good communication with customers
Second - decent products.

First one depends on the second. I have products that have 5 star reviews and among them 1 very bad review. Same shirt is loved and hated. It's life, tastes are different and it is impossible to please all 100% of people. They all have different expectations. We just need to be very active and decent our position in order to avoid shutdowns
Even with two or three accounts it's hard to surviv and be untouched

user3657 · #7 12-24-2014

Never got reinstated. BS!
I really thought I was golden with my appeal, but I guess not :(. One stupid little feedback and now I cant sell this item.

I'd love to stick this "knock-off" right up the customers arse!

Gamefreak · #8 12-24-2014

Where did u send the appeal to?

If you sent it to the correct email and they denied you, then they did not like your receipts.

ovidiu · #9 12-25-2014

Seller Performance needs to get the appeal. Also helps to have customer remove the feedback...I have found that you can even have the buyer email Amazon to explain the mixup, but it needs to be carefully choreographed to avoid more trouble. Bots automatically read ALL feedback, ALL emails, ALL descriptions. The worse part is, now this account is under a microscope. They are reading literally EVERY WORD that goes through Amazon's system. DO NOT do anything else even remotely able to trigger any removal because they are in drop atomic bomb, ask questions later mode.

user3657 · #10 01-01-2015

Quote:

Originally Posted by ovidiu

Seller Performance needs to get the appeal. Also helps to have customer remove the feedback...I have found that you can even have the buyer email Amazon to explain the mixup, but it needs to be carefully choreographed to avoid more trouble. Bots automatically read ALL feedback, ALL emails, ALL descriptions. The worse part is, now this account is under a microscope. They are reading literally EVERY WORD that goes through Amazon's system. DO NOT do anything else even remotely able to trigger any removal because they are in drop atomic bomb, ask questions later mode.

Who would the buyer contact at Amazon?

user3657 · #11 01-16-2015

Is selling a child ASIN safe? Say the item that was blocked was black. Can you sell white?

rsot · #12 01-16-2015

Whatever happened to the outcome of your first post OP? Account is ok, no rolling reserve?

user3657 · #13 01-17-2015

Quote:

Originally Posted by rsot

Whatever happened to the outcome of your first post OP? Account is ok, no rolling reserve?

Yes,account is still good.

Just that ASIN is blocked.

Its BS!!I want to readdress the appeal later on and try a second appeal but im not sure if I will have any luck.

Is selling a child ASIN of the blocked item ok?