Account rolling along and now Ebay sends this message
I have worked very hard to get one of my new accounts going and going well. Already at 100 fb and doing well. And all of a sudden here comes a message from ebay telling me that my over performance cannot drop anymore.
Fb is 99.5, DSR are all doing well 4.9, 4.8, 4.8, 4.7 except for communication which is 4.2. Of course we all get nailed badly for shipping as buyers think we control the shipping time.
Mainly because several of my last group of buyers who nailed that score for some reason. Several have told me they expected me to send them an email after the auction, send them an email when I received payment, send them an email when I shipped the item and send them another email to check on the item if they liked it.
When I saw the score going down I emailed several of them to ask them why would they rate my communication so low when I sent a thank you email and when it shipped. About all of them who replied said that was not enough communication. I simply do not have time to do all of this.
So with this message from ebay, how in the world can I get those scores up if all the buyers seem to be almost coached into leaving poor DSR's.
Does this mean this account is going to go down then?
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