This is the exact message.
Hello,
Your order defect rate does not meet our performance target of less than 1%. As a result, you are temporarily unable to sell on Amazon.co.uk or transfer funds from your account. We encourage you to resolve any open orders.
If you would like to sell on Amazon.co.uk, please provide a detailed plan that includes the steps that you will take to meet our performance standards in the future. We will review your plan and decide whether to reinstate your selling privileges.
The order defect rate is based on A-to-z Guarantee claims, negative feedback, and chargeback disputes. You can see your order defect rate and download a report of imperfect orders on the Account Health tab of the Customer Satisfaction page in the Performance section of Seller Central (
https://sellercentral-europe.amazon....nt-health.html).
Reviewing any claims, negative feedback, or chargebacks for the orders in the report can help you identify where you can improve your performance.
Because complaints about specific issues are contributing to your order defect rate, we ask that any plan that you provide include remedies for the following issues:
-- Buyers are not receiving their orders.
-- Buyers are receiving defective items.
-- Buyers are receiving items that do not exactly match what they ordered.
When you list on our site, you must be sure that your item exactly matches the brand, manufacturer, UPC, model number, edition, quantity, packaging, and colour of the item on the detail page. You cannot list an item that does not match the detail page, even if you describe the differences in your listing comments. To learn more about this policy, search "Prohibited Seller Activities and Actions" and "Product Detail Page Rules" in Seller Central Help.
For more help with creating your plan, visit the "Appeal the Removal of Selling Privileges" page in Seller Central Help.
To submit your plan, click the "Appeal" button next to this email on the Notifications page in the Performance section of Seller Central (
https://sellercentral-europe.amazon....fications.html). If you do not submit a viable plan within 17 days, we may cancel your offers and any funds in your seller account will be unavailable to you for up to 90 days.