Help with A-Z claim
Hello,
I'm having a problem with one customer and not sure how to deal with it.
She bought a high value item from me and after 10 weeks messaged me that battery is faulty (it was ok in the beginning). I asked her to take it to repair shop and that I will cover the costs. She than opened A-z claim saying that in view of how long I have had this item surely it should be replaced.
I don't offer any warranty on the items I sell however I said I was ready to cover costs of repair but she turned to be a b***h.
In my opinion claim is invalid as:
"Buyers can file A-to-z Guarantee claims for either of these reasons:
The buyer's order never arrived.
The product received was materially different from what the buyer was led to expect. This covers products that are damaged, defective, incorrectly described, misrepresented, or are missing parts."
Item was working fine for 10 weeks and it could be customer who damaged it.
What, in your opinion, is the best way to answer to the claim?
CHeers
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