Policy warning from Amazon-strange

[yllinu]

I got a strange message from Amazon today. Does anyone encounter this issue before?
~~~~~~~~~~~
Hello,

We are writing because you may have violated our policies by confirming an order prior to shipping any portion of the order to the buyer.

Per our policies, sellers may only confirm shipment of an order after sending all or some portion of the customer’s order.

For more information on this policy, search on “Charge When Ship” in seller Help.

Note that failure to comply with our policies may result in the removal of your Amazon.com selling privileges.

We appreciate your cooperation and thank you for selling on Amazon.com.

Regards,

Seller Performance Team
Amazon.com

~~~~~~~~~~~~~~
The question is I have never ever done things like what the email states. I don't know what can cause them to think I am doing what they accused me of doing. Any ideas?

[aeseller355]

Hi,

I just got the same e-mail Also have the same question as you Yllinu. I have no idea what this is, specially because I did nothing I haven't even confirm the shipment yet.

This is very strange.....

[rsot]

Welcome to the forums.

I haven't seen this but I am wondering if this is the new message when you don't put in tracking....

[oompaloompa]

how would they know anyway? are they checking the tracking validity and it comes up invalid or not dropped off yet? If you have not dropped it or not collected yet, that should be ok, as it is still at a valid stage?

[GreenBean]

They have a pesky bot..... mind all their bot's are pesky but....

OP: did you make any amendment or alteration to anything to do with shipping?

[aeseller355]

In my case I did everything as usual. An order came on Friday and processed it right away and drop it in the mail Saturday morning.

Seems strange...

[yllinu]

Originally Posted by GreenBean

They have a pesky bot..... mind all their bot's are pesky but....

OP: did you make any amendment or alteration to anything to do with shipping?

The only thing I did was to change the shipping date in the setting to 4-14 business days. And I notice the delivery date on the listing becomes 8-24 days. I don't know how they calculate this.

[yllinu]

Originally Posted by aeseller355

Hi,

I just got the same e-mail Also have the same question as you Yllinu. I have no idea what this is, specially because I did nothing I haven't even confirm the shipment yet.

This is very strange.....

Yeah, I haven't even confirm the shipment yet,too.