I setup a new AMZ stealth account, under a new LLC, all new info, new
Static IP, etc. about 30 days ago, and it just went under suspension. Can't quite figure out the reason, maybe you guys know more about this and can tell me what you think happened? Maybe too many sales?? I sold about 85 units for about $7K in the last 30 days, no issues whatsoever, all shipped on time, 3 glowing feedbacks, 5 star and long, 100% metrics on everything.
I received 4 of the exact same messages, from the Merchant Approval team, about one ever 4-5 days, and today I received the one from the Seller-Performance which basically reads exactly the same as the previous four messages, just ads that my account is under review and it suspended, and my listings are not available. Any ideas on where I go from here? Here are the messages, I will just post one of the 4 messages since they are identical, and then the last one that I received few minutes ago:
"from: "Amazon.com Merchant Approval”
merchant-approval@amazon.com
to: ${emailAddress}
queueName:
merchant-approval@amazon.com
subject: Review of Your Amazon.com Selling Activity
Hello,
We are conducting a review of your account. During the review, a rolling reserve will be applied to funds in your account from your sales on Amazon.com.
The reserve will be equivalent to your gross sales amount for the preceding 28 days. Based on your order volume, the amount of the reserve may change daily.
When your account balance exceeds the reserve amount, funds will be available per your disbursement schedule.
You can view your account balance, estimated payment schedule, and reserve amount on the Payments page in the Reports section of Seller Central (
https://sellercentral.amazon.com/gp/...t-summary.html).
Account reviews are intended to ensure the timely shipment of orders and compliance with our selling policies. Please continue to fulfill orders and list only items that you are able to ship by the Expected Ship Date.
You can help with the review process by sending us more information about your business. To do so, click the “Appeal” button next to this notice on the Notifications page in the Performance section of Seller Central (
https://sellercentral.amazon.com/gp/...fications.html).
To learn more about account reviews, search “Velocity Limits and Account Reviews” in Seller Central Help.
We will notify you by e-mail when our account review is complete.
Thank you for selling on Amazon.com.
Regards,
Merchant Approval Team
www.amazon.com"
Those were the 4 I received, I didn't respond to them, I just assumed that they were conducting a new account review or something. Then this is the one I received tonight, rendering all my listings inactive:
"Date: Feb 12, 2015
Hello,
We are conducting a review of your Amazon.com seller account. During this review, your listings will not appear on our site and you will not be able to transfer funds out of your seller account.
Account reviews are intended to ensure the timely shipment of orders and compliance with our selling policies. Please continue to fulfill the orders you received before your listings were removed.
You can help with the review process by sending us information about your business. To do so, click the "Appeal" button next to this e-mail on the Notifications page in the Performance section of your Seller Central account (
https://sellercentral.amazon.com/gp/...fications.html)
If you would like to provide tracking information for your shipments, visit the Manage Orders page in the Orders section of your Seller Central account (
https://sellercentral.amazon.com/gp/orders-v2/list).
To learn more about account reviews, search "Velocity Limits and Account Reviews" in Seller Central Help.
We will notify you by e-mail when our account review is complete.
We appreciate your patience and cooperation.
Regards,
Seller Performance Team
Amazon.com"
Any ideas on what's happening?