Buyers can't checkout from auctiva checkout

[pleasehelpme]

From yesterday night, after my auction ended, I received a email from ebay, saying "I will be sending payment of xx USD shortly for eBay item: xxxxxxxxxxxxxxx (xxxxxxxxxxxx#)". It is strange. Usually, this kind of email should come from buyer, not ebay.

Buyers could not checkout.

I am using auctiva, with merchant account only. My auctiva shows "checkout complete", but I did not get paid.

Anyone has same problem before?

Thanks.

[HateEbay]

Log on to your auctiva account, click on help and file support request with auctiva. You should get the answer back very soon.