UK eBay & PaypalGeneral discussions about eBay.co.uk Suspensions and Paypal.co.uk limited accounts. This forum is geared towards UK eBay & Paypal sellers.
As before on the odd occasion depending on how many accounts you were making you would find that you would receive a 0/0 account.
The account would be gifted such low limits due to account creation methods or types of VCC / Gift cards or phone numbers you were using.
Over the past 2 weeks it is becoming more and more frequent. They have now implemented a new verification step for eBay UK. You would of been able to go onto live chat and ask a rep nicely to increase this to 10/650. No more of that.
You now will be told that their new verification procedure is to call into eBay UK Selling Limits Team on the usual phone number. There is a reasonable chance that you will now be asked for further verification..
Depending the type of vcc's / phones etc you use the % may be lower or may be higher.
The 0/0 is now becoming similar to Ebay US and as frequent although they won't be pulling up questions from a database!
Get used to hearing that Irish accent
The Following User Says Thank You to Callidus For This Useful Post:
Yeah I've had a few the same. Very very odd. Seems no rhyme or reason to it.
Had a couple come through with 100/£3500 limits, a few at 10/£650, a couple have 0/0 then got 10/£650 after requesting higher limits through the seller dashboard. One got 0/0 then couldn't raise it. I contacted eBay through chat and thy raised it to 50/£1800 but it was suspended within an hour after that.
The questions were basic - how quick do you post? What are your future plans? Where are your items from? I had another one earlier in the week that got 10/£650 then was restricted (not suspended). I'm about to talk to gem via chat about that one too now. Will update.
Items are almost exclusively used books, never anything risky. All PP are verified with bank and card and linked to eBay. All accounts are three weeks old minimum with browsing and 1 or 2 purchases. Stealth followed to the letter.
I will note that I found last end of September/early October difficult in terms of getting new accounts off the ground too. Making no assumptions or claims, just feels very similar to that.
The Following User Says Thank You to For This Useful Post:
9 times out of 10, I click 'request higher limits', it says your limits have been increased to 0/0 (lol), but then I get an email 10-15 minutes later saying your limits are now 10/£650.
The one time it failed, it asked me to verify another account to raise my limits so I had to contact them.
My advice would be to wait 20 mins before calling in if it says 'your limits have been raised to 0/0'.
Already done all that - made loads and loads of them last week and had no experiences like that. Although changing the card I was using pulled up very different results
Ive always worked on the understanding that if you are given a 0/0 then your account has been identified high risk due to methos of creation inclusive of bank/CC used, This then doesn't put the account in good health for building.
10/650 should be the standard set up.. IMO
re Richie2065's suggestion, all my CC are the same provider and all my banks are high street uk.
In the last fortnight, some accounts get 0/0 then suspended, some get 0/0 then 10/650 when i request it, some get 10/650 straight away, 10% get 50/3500, so I very much doubt it's a CC/bank issue.
Prior to the last fortnight, 95% of accounts got 10/650 and the rest got higher.
Today exactly half of the seller accounts created got 10/650 and the other half have got 0/0. On the 0/0 accounts, I clicked request higher limits, it said 'congratulations, your allowance is now 0/0' then 10 mins later, got an email increasing limits to 10/650. That was the case for all of them so all accounts now have 10/650 and no need to call in.
Hope this helps someone and it's settling down now.
The Following User Says Thank You to For This Useful Post: